Shipping

What Shipping Methods Are Available?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered shipping method choices and their prices.

  • USPS First Class Mail (3-5 business days)
  • USPS Priority Mail (2-3 business days)

Do You Ship Internationally?

No

Payment

What Payment Methods Are Accepted?

Payment Options We Accept:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • Paypal

Once an order is placed, we cannot cancel nor modify your order

Is Buying On-Line Safe?

This privacy notice discloses the privacy practices for http://www.theshoeboxonline.com. This privacy notice applies solely to information collected by this website. We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Returns

How do I place an Order?

Simply browse our shoe collection and add your favorite shoe to your cart in order to checkout.

Do I need an account to place an order?

No you may also checkout as a guest.

What are your required return policy?

Almost all items are eligible for a return, please see below for exceptions & rules:

  • Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.
  • Original tags (if applicable) must be attached & intact.
  • If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
  • Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box to avoid damage from shipping. Damaged shoes or boxes will not be accepted.
  • Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:
    • Any items marked 50% off or more at time of sale
    • Gift cards
    • Please note: Items will be shown as final sale when they are put in your cart and will also show up as final sale on the receipt included with your order

How to make a return?

  • Return for an exchange:
    • We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place an order for the item(s) needed and return the other item(s).
  • Return for a refund:
    • Must be postmarked within 14 days of the original order date.
    • Return shipping costs are the customer’s responsibility. If using a label provided through our return portal, the customer agrees to have the cost of the shipping withheld from their refund.
  • Return for store credit:
    • Must be postmarked within 30 days of the original order date.
    • If using a label provided through our return portal, shipping is free (U.S. customers only). Otherwise shipping costs are the customer’s responsibility.
  • There are two ways to send a return:
    • Send back the return yourself, using whichever shipping method you prefer (address provided below) -or-
    • Submit a return request by filling our (return contact form) we will e-mail a return shipping label to you.
  • When mailing a return:
    • Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our warehouse!
    • Please provide either the original receipt or include a piece of paper with your name and order number in the package.
    • Send returns to the following address:
      • The Shoebox Online Boutique, 35 West Pine Street ste 231, Orlando, FL 32801